How do we demonstrate our added value and measure impact on society?
Finally, in the years ahead we will focus on measuring the long-term impact of our activities. This is far from easy: how do you demonstrate your added value, how do you measure your impact on society? We are aware of our outreach within the Dutch population: how many people use our services and how satisfied they are. But we do not know if this will change society in the long term. We aim to develop indicators that can measure the impact of the KB's contribution to a sustainable society over the long term.