The KB Conditions of use include:
- Conditions of use: general conditions of use.
- Conditions of use Special Collections Reading Rooms : special conditions of use for precious and vulnerable objects.
- Privacy statement KB, National Library of the Netherlands : how the KB deals with privacy issues (in Dutch).
If you are not satisfied with our services, please let us know. Address a member of our staff in the reading rooms or Contact us by phone or e-mail. You can also complete the form 'Uw mening telt' ('We value your opinion') which is available from our service desks.
If you wish to file a formal complaint, please consult our Complaints section (in Dutch only).