Conditions of use

The KB Conditions of use include:

General Conditions of Use (pdf) (70.75 KB)
Conditions of Use Special Collections Reading Rooms (pdf) (20.69 KB)
Privacy statement KB, National Library of the Netherlands

If you are not satisfied with our services, please let us know. Address a member of our staff in the reading rooms or Contact us by phone or e-mail. You can also complete the form 'Uw mening telt' ('We value your opinion') which is available from our service desks.

If you wish to file a formal complaint, please consult our Complaints section (in Dutch only).

Complaints policy (in Dutch) (pdf) (9.48 KB)