Conditions of use

The KB Conditions of use include:

If you are not satisfied with our services, please let us know. Address a member of our staff in the reading rooms or Contact us by phone or e-mail. You can also complete the form 'Uw mening telt' ('We value your opinion') which is available from our service desks.

If you wish to file a formal complaint, please consult our Complaints section (in Dutch only).