Terms of Use

The KB has a number of house rules to protect the collections and visitors. You can find these in our Terms of Use and Privacy Statement. Read the privacy statement.

Complaint Procedure

If you are not satisfied with the way in which the KB has behaved towards you (in a particular matter), we would like to hear about it. Talk to an employee in the reading room or contact us by telephone or e-mail.

If you want to make an official complaint, we would like to receive it in writing. You can send these to:

Attn. complaints coordinator KB
Antwoordnummer 93003
2509 VB The Hague

Or send it by email.

You can expect a confirmation from us within 2 weeks. In our Complaints Procedure you can read more about the kind of information that needs to be submitted as well as the following steps.